For all return requests please use our return portal (https://www.taschen.com/en/returns-portal/), just sign in with your order number and email address or do it easily via your customer account.
For returns within the European Union and UK (excluding Canary Islands): You can return any items you aren't satisfied with within 14 days from their delivery date. We will refund the purchase price within 14 days of the items' receipt at our warehouse. To do so, you can easily create a return label directly from your customer account or via the return portal here, just sign in with your order number and email address: https://www.taschen.com/de/returns-portal/
For returns outside the European Union: Unfortunately, due to customs borders and regulations, we cannot provide a prepaid return label for returns from non-EU countries. However, you are welcome to return the item at your own cost using a shipping provider of your choice.
To ensure a smooth return process, we encourage sending the return with a tracking option.
For returns within America and Canada: You can return any items you aren't satisfied with within 14 days from their delivery date. Unless your item arrived damaged or was wrongly sent, return shipping costs are the customer’s responsibility and are non-refundable. Once we receive your return, we will process a full refund for the item(s). Please note that original shipping fees are non-refundable.
To ensure your refund is processed smoothly, we would ask you to return your item in its original condition. To do so, please request a return directly from your customer account or via the return portal here, just sign in with your order number and email address:
https://www.taschen.com/en/returns-portal/
Please share any tracking details within the portal, as this will help us verify your return and process your refund more quickly.
You may refer to our return policy (which can be found within the portal) or contact us for more information.
Please note that items physically purchased from our store locations cannot be sent back to us, and vice versa. If you wish to return an item bought through a retailer, please contact them directly as well.